Shipping Policy
Pet Voyage is committed to delivering your pet travel essentials safely and on time. Please review our shipping information below.
📦 Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. Once your order has shipped, you will receive a notification with tracking details.
🚚 Shipping Times
Estimated delivery times vary depending on your location:
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United States: 7–15 business days
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Canada: 8–18 business days
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United Kingdom & Europe: 8–20 business days
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Australia & New Zealand: 10–20 business days
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Rest of the World: 10–25 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or high-demand periods.
🌍 Shipping Locations
Pet Voyage ships worldwide. If we are unable to ship to your location, you will be notified immediately and issued a full refund.
💰 Shipping Fees
Shipping costs are calculated at checkout based on your location and order size.
Occasionally, we may offer free shipping promotions, which will be clearly displayed on our website.
🔍 Order Tracking
Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–72 hours to appear after shipment.
🛃 Customs, Duties & Taxes
International orders may be subject to customs fees, duties, or taxes imposed by your local authorities. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
❗ Delays & Lost Packages
While we strive to ensure timely delivery, Pet Voyage is not responsible for delays caused by carriers, customs, or incorrect shipping information provided at checkout.
If your order appears lost or has not arrived within the estimated timeframe, please contact us at admin@petvoyage.ai and we will be happy to assist you.
📬 Address Accuracy
Please ensure your shipping address is correct before placing your order. Pet Voyage is not responsible for orders delivered t
